1. Introduction
These terms and conditions apply to purchases made at poolspashop.eu, operated by IDOL SPAS s.r.o., Company ID: 04313348, registered office: Čs. armády 659, 254 01 Jílové u Prahy, Czech Republic, registered in the Commercial Register maintained by the Municipal Court in Prague, section C, file 245761.
Contact: e-mail [email protected], phone +420 604 844 444, registered office address above.
2. Orders and Purchase Contract
All orders placed through the e-shop are binding. By placing an order, the customer confirms that they have read and agree to these terms. The purchase contract is concluded upon order confirmation by the seller.
3. Prices and Payment
Prices in the English version are shown in EUR including VAT. The following payment methods are available:
- bank transfer,
- cash on delivery – only for deliveries within the Czech Republic and orders up to CZK 20,000,
- invoice – only for approved wholesale customers.
Goods remain the property of the seller until full payment.
4. Delivery
Goods are dispatched according to the availability shown on the product page. Shipping methods and costs are listed on the Shipping and Payment page; the exact shipping cost is shown at checkout before the order is placed.
5. Right of Withdrawal
A customer who is a consumer has the right to withdraw from the purchase contract without giving any reason within 14 days from the day they receive the goods (for orders delivered in several parts, from receipt of the last part). The deadline is met if the withdrawal notice is sent before it expires.
Withdrawal can be made by any clear statement, in particular by e-mail to [email protected] or by letter to the seller’s registered office. The customer may use the model withdrawal form in Annex 1, but is not obliged to.
The goods must be returned to the seller no later than 14 days after withdrawal, undamaged and, where possible, in the original packaging. The customer bears the direct cost of returning the goods. For oversized goods that cannot normally be returned by post (e.g. complete hot tubs and pools), this means pallet or truck freight costs; the seller will provide an estimate of these costs in advance on request.
The seller will refund all payments received, including the cost of the cheapest delivery method offered, within 14 days of withdrawal, using the same means of payment as the customer used, unless agreed otherwise. The seller may withhold the refund until the goods have been received or the customer has supplied evidence of having sent them back. The customer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature and characteristics.
The right of withdrawal does not apply in the cases set out in Section 1837 of the Czech Civil Code, in particular to goods made to the customer’s specifications.
6. Warranty and Claims
A statutory warranty of 24 months applies to goods for consumers. The claims procedure is described in the Returns Policy.
7. Out-of-Court Dispute Resolution
The body competent for out-of-court resolution of consumer disputes arising from the purchase contract is the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Prague 2, adr.coi.cz.
8. Final Provisions
These terms and conditions are valid from 15 October 2026. Matters not covered by these terms are governed by the Czech Civil Code (Act No. 89/2012 Coll.).
Annex 1 – Model Withdrawal Form
(complete and return this form only if you wish to withdraw from the contract)
To: IDOL SPAS s.r.o., Čs. armády 659, 254 01 Jílové u Prahy, Czech Republic, Company ID 04313348, e-mail: [email protected]
I hereby give notice that I withdraw from my contract for the sale of the following goods: ……………………………
Order number: ……………………………
Ordered on / received on: ……………………………
Name of consumer: ……………………………
Address of consumer: ……………………………
Bank account for the refund: ……………………………
Signature of consumer (only if this form is sent on paper): ……………………………
Date: ……………………………