1. General
This Returns Policy governs the terms and conditions for returning defective goods purchased at poolspashop.eu.
2. Warranty Period
A warranty of 24 months is provided for consumers. The warranty period begins from the date the goods are received by the customer.
3. Making a Claim
To make a claim, please email us at info@poolspashop.eu or write to our registered address. Include your order number, a description of the defect, and photos. Send the claimed goods together with a copy of the proof of purchase.
4. Processing Claims
Claims are processed without undue delay, within 30 days of receipt. You will be notified of the outcome by email.
5. Shipping Costs
In the case of a justified claim, the customer is entitled to reimbursement of reasonable shipping costs.